Frequently Asked Questions
When will my order be shipped?
Most orders are shipped within 3–5 business days. Please note that this does not include shipping time.
Where are my orders shipped from?
All orders are shipped from Los Angeles, CA.
How long will it take to receive my order?
Shipping times are estimated from the time the order is officially shipped:
- USA: 3–5 business days
- Canada: 5–10 business days
- World: 10–20 business days
What if my package is lost or stolen?
I am not responsible for lost or stolen packages. If your package is marked as delivered but cannot be located, please contact the carrier directly to file a claim.
What if I made a mistake with my order (e.g., wrong quantity or shipping address)?
Due to the nature of production and fulfillment, orders are processed as they are submitted. To avoid delays or issues, please double-check all shipping and order details before completing your purchase.
Do you ship internationally?
Shipping is currently available to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- European Union (France, Germany, Italy, Spain)
- Japan
- South Korea
- New Zealand
- Singapore
- Mexico
Customs Fees
International shipments may incur customs fees. These fees are the responsibility of the recipient and vary based on destination country regulations.
Will I have to pay customs fees?
International shipments may incur customs fees, which vary based on your destination country’s regulations and order value. These fees are the responsibility of the recipient.
Return Policy
Eligibility for Returns
You may return items within 7 days of purchase (except for imperfect items) under the following conditions:
- Email me at hello@kevinramirez.com with the reason for your return.
- Wait for my response (you’ll hear back within 24–48 business hours) with detailed return instructions.
- Return shipping costs are the responsibility of the customer.
Important Notes
- Sale items and items that have been worn or used cannot be returned.
Shipping Policy
Processing Time
Please allow 3–5 business days for processing before your order is shipped.
Shipping Origin
All orders are shipped from Los Angeles, CA.
Lost or Stolen Packages
I am not liable for lost or stolen packages. If your package is marked as delivered by the carrier but cannot be located, please contact the carrier directly to resolve the issue.
Defective or Damaged Packages
If you believe your package has arrived damaged or defective, please contact me at hello@kevinramirez.com, and I will assist you in resolving the issue.
Customs Fees
International shipments may incur customs fees. These fees are the responsibility of the recipient and vary based on destination country regulations.
Sales and Discounts
- Only one discount code can be used per transaction.
- Discount codes are valid only for the duration of the stated sale period.